{"id":1284,"date":"2024-05-07T12:09:29","date_gmt":"2024-05-07T12:09:29","guid":{"rendered":"https:\/\/slorapp.com\/faqs\/"},"modified":"2026-03-31T08:00:40","modified_gmt":"2026-03-31T08:00:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/slorapp.com\/en\/usa\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUntil when can I continue using Slora to pay tolls?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will be able to continue using the Slora smartphone app normally and under the same conditions until May 26th, 2026. After this day, the app will no longer be available for use and will be permanently suspended.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I reach out if I have questions during the process? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our Slora customer service team will be available until July 25th, to help you resolve any pending issues, clarify charges or answer your questions. You can contact them at info.usa@slorapp.com or by phone +1 888-611-2315.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if, after closing the Slora app, I have pending charges?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once the service ends on May 26, any outstanding charges on your profile will be automatically processed within 60 days of the app closing; however, we encourage you to settle any pending payments before Slora is permanently discontinued.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat other means are available to pay tolls from now on?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To avoid interruptions or fines on your future trips, we recommend registering with an alternative toll payment method, such as E-ZPass.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfCu\u00e1les son las ventajas de utilizar el sistema Slora Mobility?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Slora Mobility<\/span> le permite pagar los gastos de peaje con una tarjeta de cr\u00e9dito o d\u00e9bito a trav\u00e9s de una aplicaci\u00f3n de tel\u00e9fono m\u00f3vil f\u00e1cil de usar que le proporciona un mayor control sobre sus gastos y un f\u00e1cil acceso al historial de transacciones de peaje, al tiempo que evita la posibilidad de sanciones.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to have the app open and interact (even just visually) with it while traveling?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Slora Mobility works without you having to look at your mobile screen, making your trip safer.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I download the Slora Mobility app?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Slora Mobility app is available on the Apple App Store and Google Play Store.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use the Slora Mobility app in a rental car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can. You will need to delete the vehicle once you return it to ensure you will not continue to be charged.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat type of vehicle can I use with the app?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can use the app with any vehicle. When you register your account, you just need to add your vehicle(s) to \u201cMy vehicles\u201d tab, including nickname of the vehicle, license plate, country and registered state\/province.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use the app with vehicles with foreign license plates?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, Slora Mobility can be used with any legally registered vehicle.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment method can I use?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Currently, Slora Mobility accepts payments with Visa, American Express, Mastercard, and Discover debit\/credit cards.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my payment method fails?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will be notified via email to update your payment information within 24 hours of the failed collection. If the payment information is not updated within this time, your account will be placed in an on-hold status. While on-hold you will be subject to toll violation, and you will not be able to add or update vehicle information until account is removed from on-hold status.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I use Slora Mobility?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Actualmente, Slora Mobility puede utilizarse para pagar peajes en el Estado de Virginia. Visite https:\/\/slorapp.com\/usa\/<\/span><\/a><\/span> para ver una lista detallada actualizada de las carreteras donde se acepta Slora. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I interrupt the registration process?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It’s okay. The process will resume the next time you try to log in. Your account will be in Validation status, awaiting the successful completion of a payment method. In this state, vehicles can be added to the account as part of the account setup but will not be covered for toll transactions.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do you need my mobile phone number?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Mobile phone number is used for notifications, payment security, account verification, and is a login option.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do you need my email address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

User email is necessary for account verification and is a login option. User email is also the official form of communication and will be used for notifications and correspondence with the user.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I view payment details in Slora Mobility?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Details of payments to Slora Mobility (tolls and charges applied to the total amount) appear in the “Payments > View details” list. You can filter by date or order the list of payments.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I access all information from previous trips?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. In the \u201cMy trips\u201d section you can find information about trips you have made since you created your account.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the application have its own credit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Currently, payments are only made using credit or debit cards registered in your account.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact the Slora Mobility team in the “Help > Contact” section by email or by calling the toll-free number.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat communication channels does Slora Mobility have to get in touch with me<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Slora Mobility team will contact you, when necessary, via email and\/or push notifications in the application.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have an E-ZPass and Slora account. How does Slora Mobility prevent me from being charged for trips more than once?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

On all highways where Slora Mobility is accepted, it is the preferred payment method, thus avoiding duplicate payments.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat advantages do I get by using the app instead of simply using postpaid?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

With Slora Mobility you will have greater control over your expenses and avoid potential penalties.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen can I pay for my trips in the Slora Mobility app?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Trips are available for payment every day.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat class is my vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Verify vehicle class with local tolling agencies.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I close my Slora Mobility account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We don’t want you to leave! But you can do it by using the “Remove Account” button available in My Profile > User Information. Clicking this button will send an email to our support team. Our team will confirm your order and its details. Your account will be in Closed-Pending status for 60 days, so that we can receive and charge you for the transactions made prior to account closure request.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow soon can I travel after adding a new vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can travel immediately.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I do not see toll transactions listed under My Trips?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you’re traveling on a highway supported by Slora Mobility, your trip might not appear immediately in the “My Trips” section. Don\u2019t worry! Your trip will show up after a few days. This happens because, in some cases, traffic authorities take longer than expected to process trip data. If your trip hasn\u2019t appeared in the app after two weeks, please contact our support team. Make sure the highway you’re traveling on is supported by Slora Mobility to avoid any violations. If the highway is not supported, you\u2019ll need to contact the corresponding toll concessionaire directly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I need to update my payment information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In the app go to My profile > Payment methods. Your account must always have at least one verified payment method to remain in an open status. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my mobile number changes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you initially set up your account using your mobile number as your login, you cannot change it. You will need to create a new account.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I close my Slora Mobility account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you wish to close your Slora Mobility account, the steps to follow are:<\/span><\/p>

  1. Open the app<\/span><\/li>
  2. Log in<\/li>
  3. Go to My Profile screen<\/li>
  4. Click on User Information<\/li>
  5. Click on Delete Account<\/li>
  6. Confirm the account deletion using the \u201cDelete Account\u201d button or go back to the previous screen<\/li>
  7. Accept information: \u201cAccount closure request sent. Contact customer support if you do not receive account closure confirmation within 72 hours\u201d.<\/li><\/ol>


    A period of 60 days will begin in which no new charges will be made but data will be kept to make payment for overdue trips. <\/span><\/p>

    After the 60-day period, all your personal data will be completely anonymized and non-personal data stored for use for service improvement purposes.’<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Frequently asked questions Until when can I continue using Slora to pay tolls? You will be able to continue using the Slora smartphone app normally and under the same conditions until May 26th, 2026. After this day, the app will no longer be available for use and will be permanently suspended. Where can I reach […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":642,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1284","page","type-page","status-publish","hentry"],"yoast_head":"\nFaqs - Slora by Globalvia<\/title>\n<meta name=\"description\" content=\"Get answers to your questions about how to use Slora in the USA: setup, payments, allowed vehicles, billing, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/slorapp.com\/usa\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faqs - Slora by Globalvia\" \/>\n<meta property=\"og:description\" content=\"Get answers to your questions about how to use Slora in the USA: setup, payments, allowed vehicles, billing, and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/slorapp.com\/usa\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Slora by Globalvia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SloraUSA\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-31T08:00:40+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/slorapp.com\/usa\/faqs\/\",\"url\":\"https:\/\/slorapp.com\/usa\/faqs\/\",\"name\":\"Faqs - 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