Frenquently Asked Questions
Slora allows you to pay tolling expenses with a credit or debit card through an easy-to use mobile phone app giving you greater control over your expenses and easy access to toll transaction history while avoiding penalties.
No. Slora works without you having to keep an eye on your mobile screen to make your trip safer.
The Slora app is available in Apple App Store and Google Play Store.
Yes, you can. You will need to delete the vehicle once you return it to ensure you will not continue to be charged.
You can use the app with any vehicle. When you register your account, you just need to add your vehicle(s) to “My vehicles” tab, including nickname of the vehicle, license plate, country and registered state/province.
Yes, Slora can be used with any legally registered vehicle.
Slora currently accepts /debit credit card payments from Visa, American Express, Mastercard, and Discover.
You will be notified via email to update your payment information within 24 hours of the failed collection. If the payment information is not updated within this time, your account will be placed in an on-hold status. While on-hold you will be subject to toll violation, and you will not be able to add or update vehicle information until account is removed from on-hold status.
Currently, Slora can be used to pay tolls in Virginia. Please go to https://slorapp.com/en/usa/ to view an up-to-date list of where Slora is accepted.
It’s okay. The process will resume the next time you try to log in. Your account will be in Validation status, awaiting the successful completion of a payment method. In this state, vehicles can be added to the account as part of the account setup but will not be covered for toll transactions.
Mobile phone number is used for notifications, payment security, account verification, and is a login option.
User email is necessary for account verification and is a login option. User email is also the official form of communication and will be used for notifications and correspondence with the user.
Details of payments in Slora (tolls and charges applied to the total amount) are listed “Payments > See details”. You can filter by date or order the list of payments.
Yes. In the “My trips” section you can find information about trips you have made since you created your account.
No. Currently, payments are only made using credit or debit cards registered in your account.
Contact the Slora team in the “Help > Contact Us” section via email or toll-free number.
The Slora team contacts you, when necessary, via SMS, email and/ or push notifications in the app.
On all highways where Slora is accepted, it is the preferred means of payment, thus avoiding duplicate payments.
Using Slora you do not need to have cash or stop to pay tolls, you have greater control over your expenses and avoid possible penalties.
Trips are available for payment every day.
Verify vehicle class with local tolling agencies.
We don’t want you to leave! But you can do it by using the “Remove Account” button available in My Profile > User Information. Clicking this button will send an email to our support team. Our team will confirm your order and its details. Your account will be in Closed-Pending status for 60 days, so that we can receive and charge you for the transactions made prior to account closure request.
You can travel immediately.
Please allow 24 hours for trips to be added to your account. If they do not automatically appear in your account after 24 hours, contact the toll facilities you travelled to verify you do not have unpaid tolls to prevent additional fees or violations.
In the app go to My profile > Payment methods. Your account must always have at least one verified payment method to remain in an open status.
If you initially set up your account using your mobile number as your login, you cannot change it. You will need to create a new account.
If you wish to close your Slora account, the steps to follow are as follows:
- Open the app
- Log in
- Go to My Profile screen
- Click on User Information
- Click on Delete Account
- Confirm the account deletion using the “Delete Account” button or go back to the previous screen
- Accept information: “Account closure request sent. Contact customer support if you do not receive account closure confirmation within 72 hours”.
A period of 60 days will begin in which no new charges will be made but data will be kept to make payment for overdue trips.
After the 60-day period, all your personal data will be completely anonymized and non-personal data stored for use for service improvement purposes.’
